Contact us

Something is wrong right now

If you are in immediate danger, call 112. India’s national helpline for women is 181, and the cybercrime helpline is 1930. We are not an emergency service.

To report a listing, a profile or a message, use the report link on it inside the app. Reports raised from a chat bring the messages with them, so you never have to explain twice. Every report reaches a person, and we aim to respond within 24 hours.

Everything else

• General help and account questions — hello@flatjugaad.in. We aim to reply within 2 working days.
• Privacy, your data, or a request to see or delete it — privacy@flatjugaad.in. See the privacy policy for what we hold.
• Accessibility problems — accessibility@flatjugaad.in, and the accessibility page for what already works and what does not.
• Press and media — press@flatjugaad.in, or the press office.

Grievance officer

If we have not resolved something to your satisfaction, or you want to escalate a moderation decision, a discrimination report or a privacy request, write to our grievance officer at grievance@flatjugaad.in.

We acknowledge grievances within 24 hours and aim to resolve them within 15 days, as required of intermediaries operating in India. A different person handles the escalation from the one who made the original decision.

Company

FlatJugaad is operated by Aqualeo India Pvt Ltd, a company incorporated in India and based in Bengaluru, Karnataka, India.

Before you write, the FAQs answer most of what people ask — deposits, rent agreements, police verification, brokerage, and how verification works.